Warranty
Here at Olight, we believe in our products.
If your Olight product has any defect as a result of the materials or workmanship, please email contact@olightstore.uk. We want to make it right! You can also troubleshoot it yourself first and there are some usual troubleshooting methods at the bottom!
Returns Process:
If you would like to return the product for a replacement/refund, please kindly apply for an application on the website.
Here are the steps:
- Please go to "My Account" and click "All Orders"
- Click " View details" of the order, scroll down the menu, you'll see an "After-sales"
- Click the "After-sales"
- Fill in the information as requested
We will assist to approve the application and process the return. You will receive an email after the application was approved, then you could have the item returned. Please kindly inform us of the tracking number after you return the item.
If you don't have an order number or don't know how to apply, please be sure to contact our customer service team(contact@olightstore.uk) to help you apply!
Within 30 days of purchase:
If you don't want it anymore, you can contact us to send it back in its original condition, we will be responsible for the shipping costs. Returned items must be in the same new condition, unworn and in the original packaging. Free or promotional items must be returned along with the original item when being fully refunded.
If there is a product problem or we have sent the wrong item, we will be responsible for the shipping costs. Once you apply for a replacement, we will send you a return label to return the item to us.
Within 2 or 5 years of purchase(Within Limited Warranty):
Return the product to Olight and we will repair or replace it as long as the torch is not working because of factory defects. This does not include obvious user wear or extreme damage.
Please contact our customer service at contact@olightstore.uk. We may need your serial number(S/N), order number, and a simple description about your issue. If possible, please attach a video that shows the problem with your torch.
（If the product has been discontinued, we will prioritize to replace it with an upgraded version. If the product does not have an upgraded version, customers can choose other products within the difference of ￡10, the difference > ￡10, customers need to pay the price difference.）
After 2 or 5 years of purchase:
Items are no longer under warranty, but we are glad to recommend other products to you or we can offer a 10%-30% discount on a new replacement.
About Lifetime Warranty:
Lifetime warranty policy is not yet available in the UK. As there are no landing stations in the UK yet to facilitate the implementation of round-trip repairs.
But we are confident that we will introduce a LIFETIME WARRANTY within the next 3 to 5 years. We are currently working diligently to meet all the required standards as soon as possible.
Note to customers in Ireland:
If you are from Ireland, please let us know in your email. Please don't worry, we will still follow our normal procedures for dealing with after-sales in Ireland. Please feel free to contact us!
Specific warranty period for special products and spare parts
NO warranty | Accessories such as pocket clips, holsters, filters, lanyards, (Head-light) Headband, Osling, Non-rechargeable batteries |
ONE year warranty | Rechargeable batteries, i1R/ i1R2 EOS, Obuddy ,Charging cable, Remote pressure switches, Omino. |
TWO year warranty | i1R2 PRO, Array series, H05S,PL mini series, Baldr mini series and PL Pro |
FIVE year warranty | Most torches, including Omni-Dok |
TEN year warranty | X9R |
Lifetime warranty | Oknife |
Please note：
1. Items purchased before Jun. 2013 will only receive a 2-Year Warranty.
2. For after-sales replacement, the warranty period starts at the time of purchase of the original order.
Troubleshooting:
1. Please make sure that if you are accidentally put your light into lock mode, please hold down the button for approximately 3 seconds to engage and disengage. Press and hold the button for 3 seconds and keep your hand in front of the light. When the low setting turns on, let go and hold the button down to cycle to the high setting.
2. Please make sure that the tail cap has been already screwed tight and the battery is on the right direction.
3. Try swabbing the contacts in the tail cap and the surface of the charger with some rubbing alcohol to thoroughly clean them.
4. Please ensure that the light has been fully charged, try another cable or battery if possible.